Frequently Asked Questions

What is the average response time?

The average response time is 20 - 30 seconds. You will have the chance to test your system and see how quickly we respond.

Who am I reaching when I push my help button?

Your help signal is received in a matter of moments by our trained Care Specialists who are there to assist you 24/7.

How does LifeStation protect me if I fall in my bathtub?

Because our help button is waterproof, it can be used when you are showering or taking a bath.

Will the LifeStation help button work outside of my home?

With a pendant range of up to 400 feet, LifeStation may work immediately outside of your home. After system setup, you should test the system range throughout your dwelling and immediately outside to see where it is effective. We may not be able to communicate with you in certain locations, but when we receive your signal we will follow your predefined set of instructions.

Is the LifeStation medical monitoring center available around the clock?

Yes. We are staffed at all times by highly skilled customer service representatives, Care Specialists and Supervisory / Technical staff. Call us anytime at 877-833-2020.

What procedures are used to test the LifeStation system?

All LifeStation medical alert systems have a weekly check in built right in. This check in feature gives LifeStation the ability to know that your system is communicating with our monitoring center.

LifeStation encourages you to perform a test of your system ONCE a month as an additional confirmation that your system is functioning properly.

What type of information does a LifeStation Care Specialist have access to?

Only the information that you have provided. They have access to such information as your address, best route to your home, medical response agencies, your contact list and any hidden key / lock box information.

With the information you have provided, LifeStation is able to contact the appropriate people in a timely fashion and give them this pertinent information, especially when every second is critical.

Who will know that I have an emergency?

Anyone that you have asked LifeStation to contact - such as your doctor, family, friends, neighbors, medical personnel, etc.

What if I press the help button by mistake?

Don't worry if you accidentally press the button. You can either press the Clear button on your LifeStation console or wait for a Care Specialist to come on the line and let them know you set the system off by mistake.

Will LifeStation affect my telephone service?

No. LifeStation has no affect on your phone service. It only uses the phone line to dial when there is an emergency and briefly for its weekly check-in. These calls will not appear on your bill.

What if I am unable to speak when I press the Emergency button or help button?

If we are unable for any reason to talk to you, a LifeStation Care Specialist will contact those you have pre-selected (local EMS, neighbors, relatives — whomever you choose).

Can I have LifeStation installed at my parent's home and have it billed to me?

Yes. In fact, approximately 75% of our customers have this arrangement.