After contacting EMS, a second LifeStation
Care Specialist calls Mrs. Silver's neighbor.

Dennis from LifeStation
Mrs. Lenson, this is LifeStation, your neighbor Mrs. Silver's medical alert company. She is having some chest pain and dizziness. The ambulance is on its way. Would you please go and stay with her until they arrive?

Mrs. Lenson (Mrs. Silver's neighbor)
Yes, absolutely. I'm on my way. I have her house key.

NEXT: Reassurance