When Communication Fails, So Does Emergency Response

For millions of older adults, language barriers don’t just create inconvenience; they create risk.

Today, more than 62 million people in the U.S. identify as Hispanic or Latino, and over 3 million Spanish-speaking adults aged 65+ have limited English proficiency. In emergencies, members may not understand their device or be able to communicate clearly with an operator. The result: delayed response, confusion, and reduced confidence in care.

That’s why we are proud to introduce Spanish Pearl – the first Personal Emergency Response System (PERS) designed specifically for Spanish-speaking members. 

Spanish Pearl and LifeStation’s end-to-end multilingual support ensures every member can communicate clearly and get help, especially in critical moments.

Request more information on Spanish Pearl

Al enviar este de y pulsar el botón de continuar (1) usted entiende que el uso de una firma electrónica para expresar su consentimiento por escrito para recibir correos electrónicos, llamadas telefónicas, mensajes de texto, mensajes artificiales o pregrabados de LifeStation, sus afiliados, y / o cualquier socio de terceros (o socios proveedores de servicios en su nombre), (2) usted entiende que puede ser contactado en la dirección de correo electrónico y / o número de teléfono que usted proporcionó, incluyendo su número de teléfono móvil (si se proporciona) utilizando un sistema de marcación telefónica automatizada o robocall, incluso si usted está en el gobierno federal o de un estado no-llamada de registro, y (3) usted está de acuerdo con este sitio web de Política de privacidad y Condiciones de uso.

A Complete Multilingual Emergency Response Experience

LifeStation delivers multi-language support across the entire member journey—from enrollment through emergency response—helping partners better serve diverse populations and improve outcomes.

At the center of this experience is Spanish Pearl, a medical alert system designed specifically for Spanish-speaking members.

Meet Spanish Pearl

Our newest device is simple, intuitive, and built for real-world use.

Key Points

  • Spanish Voice Guidance: Audio prompts and spoken instructions in Spanish for everyday device interactions
  • Emergency Alerts & Assistance: Immediate connection to operators who can communicate clearly in Spanish during emergencies
  • Charging & Battery Reminders: Spanish-language notifications help members keep their device charged and ready when needed
  • Power On/Off Assistance: Clear voice guidance confirms when the device is powered on, powered off, or functioning properly
Supporting Members at Every Stage

Ordering & Support

Spanish-speaking representatives ensure members can enroll, ask questions, and receive help with confidence.

Onboarding & Education

Multilingual materials and guidance improve setup, understanding, and long-term engagement.

Device Experience

Spanish voice prompts and audio guidance ensure members can use their device correctly—without confusion.

Emergency Response

24/7 monitoring connects members with operators who can communicate clearly in Spanish, ensuring faster, more accurate response.

Better Communication. Better Outcomes.

By removing language barriers, LifeStation helps organizations:

  • Reduce miscommunication during critical moments
  • Increase engagement among Spanish-speaking populations
  • Support health equity and SDoH initiatives
  • Build trust with members and families
  • Deliver more consistent, high-quality care