March 19, 2026, Union, N.J. — LifeStation, a leading provider of medical alert and connected care solutions, today announced the launch of LiveLink Dispatch™, a groundbreaking AI-enabled platform integrated with 911 emergency communications centers across the country that transforms the way LifeStation members receive emergency help. LiveLink Dispatch improves outcomes by eliminating the phone-based process of communicating with 911 centers and replaces it with a seamless, data-rich digital connection that gets ambulances to members more than two minutes faster. That margin can mean the difference between life and death in a cardiac event, stroke, or serious fall.

The Problem It Solves

Until now, the emergency response process relied on a monitoring center agent calling the 911 center to convey critical information, such as a member’s address, health history, and the type of emergency. That process introduced real risks: misheard information, transcription errors, hold times, and lost minutes that can determine outcomes in life-threatening situations.

LiveLink Dispatch eliminates that. The critical information is digitally transmitted from LifeStation’s monitoring center directly to the 911 dispatcher in less than eleven seconds.

What Makes LiveLink Dispatch Better

• Two minutes faster: LiveLink Dispatch reduces average emergency response times by more than two minutes – a difference that can be life-saving.
• Rich health data delivered instantly: Emergency responders receive pre-verified member location details, critical health profile information, known medical conditions, and incident details directly.
• Built in collaboration with public safety: LiveLink Dispatch was developed in close collaboration with the public safety community and is grounded in recognized industry standards.
• Proven in the field since 2011: LiveLink Dispatch is built on technology that has been live and field-tested in 911 centers for more than 15 years, making it one of the most established and widely adopted standards in the industry.

Innovation Centered Around Better Member Outcomes

“LiveLink Dispatch represents a meaningful advancement in emergency response,” said Amrish Goyal, President of LifeStation. “By combining faster connectivity with richer member information, we’re helping first responders make better decisions in critical moments. This is how we continue to innovate around our mission — improving outcomes for our members and setting a higher standard for emergency care.”

LiveLink Dispatch is available in participating communities across the U.S. Coverage depends on local 911 center participation.  Learn more at lifestation.com/livelink