LifeStation medical alert
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Medical Alert Questions

If you cannot find the answer to your question or would like additional information about a LifeStation medical alert system call us toll free 24 hours a day, 7 days a week at 800-554-4600.

Top 10 Questions

General

Service

Billing

Equipment



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Top 10 Questions

What if I'm not absolutely happy with LifeStation?
If you're not happy, we do not want you to keep it. LifeStation allows you to cancel service at any time with 30 days notice.

What type of agreement do I have to sign?
There is a monitoring agreement that outlines what type of medical alert service we will provide. You may cancel at any time upon 30 days notice.

Does the system work anywhere in the United States and Canada?
Yes!

What are my billing options?
You can choose to pay LifeStation monthly, quarterly, or annually for service.

LifeStation accepts Visa, Mastercard, Discover and American Express.

Electronic Funds Transfer (EFT) is also available for your convenience.

Is there a lot of equipment involved?
No. LifeStation medical alert is very easy to set up and use. The system consists of your help button and emergency console.

I want LifeStation for my mom and dad who live together - do I pay two monitoring fees?
No. You simply pay one monitoring fee plus an additional $3.99 per month for the extra help button.

Can my LifeStation medical alert system be moved if I move?
Of course! Simply call customer service at 877-833-2020 and let us know what your new address and phone number will be. We will send a new agreement immediately to make the appropriate changes.

How will emergency personnel gain access to my home?
Should we have to contact medical personnel, we will also contact any friends / neighbors / family members on your contact list that have a key to meet the medical responders and open your door.

If you are concerned about your contact people not being there in time, we recommend ordering a LifeStation Lock Box. The LifeStation Care Specialist will provide the lock box key door combination to the responding medical personnel allowing them to gain access to your home without doing damage.

What is the average response time?
The average response time is approximately 20 seconds. We encourage you to test your system monthly at which time you will be able to see how quickly we respond.

What system repair/replacement service is provided with the LifeStation medical alert system?
LifeStation is responsible for all replacement of faulty equipment, including battery replacements. There is no extra cost for this.


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READY TO GET STARTED? HERE'S HOW:

Call 800-554-4600, anytime, day or night

Order Online

Request a Brochure

General

How will emergency personnel gain access to my home?
Should we have to contact medical personnel, we will also contact any friends / neighbors / family members on your contact list that have a key to meet the medical responders and open your door.

If you are concerned about your contact people not being there in time, we recommend ordering a LifeStation Lock Box. The LifeStation Care Specialist will provide the lock box key door combination to the responding medical personnel allowing them to gain access to your home without doing damage.

What if I lose power?
Your LifeStation system has a backup battery that maintains the system when there is a power outage. This battery is designed to last up to 32 hours in emergency conditions. Once power has been restored, the battery will self-charge.

How long will it take to receive my LifeStation system?
Simply place your order online or call us. We will rush your LifeStation medical alert system to you using expedited shipping services by UPS at no cost to you. All orders placed prior to 3PM EST will be processed the same day and based on your location and method of payment you will receive it in 1-2 weeks. Expedited service is available at a nominal cost.

How can I change the information that I originally gave LifeStation (ie. phone numbers, responder list, etc)?
Simply call customer service toll-free at 877-833-2020 and give us your new information so that we can update your account.

What if I'm not absolutely happy with LifeStation?
If you're not happy, we do not want you to keep it. LifeStation allows you to cancel service at any time with 30 days notice.

What are your Customer Service hours?
You can contact us at any time at 877-833-2020 for customer service questions. We are here 24 hours a day, 7 days a week, 365 days a year.

Can my LifeStation medical alert system be moved if I move?
Of course! Simply call customer service at 877-833-2020 and let us know what your new address and phone number will be. We will send a new agreement immediately to make the appropriate changes.

How do I return my LifeStation when I no longer require it?
Save the box that LifeStation came in when we shipped it to you. In order to cancel your account, you send back your medical alert device to LifeStation.

What kind of training do LifeStation Care Specialists receive?
All LifeStation personnel begin their education process with formal classroom training followed by mandatory examinations at the end of each module. This period is followed by practical application training under the guidance of CSAA Certified instructors.

Following the new hire training process, all personnel are subject to performance reviews on a weekly basis for their first 3 months of service. Therafter, all reviews are on a quarterly basis.

Does the system work anywhere in the United States and Canada?
Yes!


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READY TO GET STARTED? HERE'S HOW:

Call 800-554-4600, anytime, day or night

Order Online

Request a Brochure

Service

What is the average response time?
The average response time is approximately 20 seconds. We encourage you to test your system monthly at which time you will be able to see how quickly we respond.

Who am I reaching when I push my help button?
Your help signal is received in a matter of moments by our trained Care Specialists who are here to assist you 24/7.

How does LifeStation protect me if I fall in my bathtub?
Because our help button is waterproof, it can be used when you are showering or taking a bath.

Will the LifeStation help button work outside of my home?
With a pendant range of up to 500 feet, LifeStation may work immediately outside of your home. After system setup, you should test the system range throughout your dwelling and immediately outside to see where it is effective. We may not be able to communicate with you in certain locations, but when we receive your signal we will follow your predefined set of instructions.

Is the LifeStation medical monitoring center available around the clock?
Yes. We are staffed at all times by highly skilled customer service representatives, Care Specialists and Supervisory / Technical staff. Call us anytime at 877-833-2020.

What procedures are used to test the LifeStation system?
All LifeStation medical alert systems have a weekly check in built right in. This check in feature gives LifeStation the ability to know that your system is communicating with our monitoring center.

LifeStation encourages you to perform a test of your system monthly as an additional confirmation that your system is functioning properly.

What type of information does a LifeStation Care Specialist have access to?
Only the information that you have provided. They have access to such information as your address, best route to your home, medical response agencies, your contact list and any hidden key / lock box information.

With the information you have provided, LifeStation is able to contact the appropriate people in a timely fashion and give them this pertinent information, especially when every second is critical.

Who will know that I have an emergency?
Those that you have asked LifeStation to contact - such as your doctor, family, friends, neighbors, medical personnel, etc.

What if I press the help button by mistake?
Don't worry if you accidentally press the button. You can either press the Clear button on your LifeStation console or wait for a Care Specialist to come on the line and let them know you set the system off by mistake.

Will LifeStation affect my telephone service?
No. LifeStation has no affect on your phone service or bill. It only uses the phone line to dial when there is an emergency and briefly for its weekly check-in. These are toll-free calls which will not appear on your bill.

What if I am unable to speak when I press the Emergency button or help button?
If we are unable for any reason to talk to you, a LifeStation Care Specialist will contact those you have pre-selected (local EMS, neighbors, relatives — whomever you choose).

Can I have LifeStation installed at my parent's home and have it billed to me?
Yes. In fact many of our customers have this arrangement.


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READY TO GET STARTED? HERE'S HOW:

Call 800-554-4600, anytime, day or night

Order Online

Request a Brochure

Billing

What is the cost for service?
Your cost is as low as 85 cents a day. If you choose to pay quarterly or annually you will receive greater discounts. See the pricing chart here.

What type of agreement do I have to sign?
There is a monitoring agreement that outlines what type of medical alert service we will provide. You may cancel at any time upon 30 days notice.

Are there any other costs in addition to the monitoring fee?
No - unless you choose special shipping service or optional services.

What are my billing options?
You can choose to pay LifeStation monthly, quarterly, or annually for service.

LifeStation accepts Visa, Mastercard, Discover and American Express.

Electronic Funds Transfer (EFT) is also available for your convenience.

I want LifeStation for my mom and dad who live together - do I pay two monitoring fees?
No. You simply pay one monitoring fee plus an additional $3.99 per month for the extra help button.


Back to Top

READY TO GET STARTED? HERE'S HOW:

Call 800-554-4600, anytime, day or night

Order Online

Request a Brochure

Equipment

Is there a lot of equipment involved?
No. LifeStation medical alert is very easy to set up and use. The system consists of your help button and emergency console.

How long does the help button battery last?
The long life lithium battery will typically last up to 4 years with normal operation.

What system repair/replacement service is provided with the LifeStation medical alert system?
LifeStation is responsible for all replacement of faulty equipment, including battery replacements. There is no extra cost for this.

Will my help button break if I drop it?
No - your help button is extremely durable and can withstand a normal fall.


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