If you can’t find the answer to your question or would like additional information, call us toll free Monday – Friday 8am – 9pm ET, and Saturdays from 9am -9pm ET.
(800) 554-4600
If you are not happy, we do not want you to keep it. That’s why we offer a 30 day money back guarantee for all medical alert systems. To cancel, you may contact customer service at any time for instructions on returning your LifeStation medical alert.
No long term contracts are needed for LifeStation unlike some of its competitors. If you’re unhappy with any of our medical alert systems you may cancel at any time.
Our billing cycles are designed to fit within any families budget including monthly, quarterly, and annual payment plans.
Activity levels and phone compatibility are 2 of the many factors that come into play when deciding which medical alert system is best for you. When in doubt, our friendly medical alert protection consultants can walk you through various scenarios to determine which solution is best for you. Or you can take our fall risk survey here.
Absolutely! LifeStation will monitor your medical alert in all 50 states and Puerto Rico. Simply call our customer service department at 800-998-2400 and give us your new address and phone number.
You simply pay one monitoring fee plus an additional $3.99 per month for the extra help button.
Should we have to contact medical personnel, we will also contact any friends / neighbors / family members on your contact list that have a key to meet the medical responders and open your door.
If you are concerned about your contact people not being there in time, we recommend ordering a LifeStation Lock Box. The LifeStation Care Specialist will provide the lock box key door combination to the responding medical personnel allowing them to gain access to your home without doing damage.
It takes about 20 seconds to hear the live voice of our certified dispatchers after your medical alert has been pressed. We encourage monthly tests so that you can see first hand how quickly we respond.
LifeStation is responsible for replacement of all medical alert systems due to normal “wear and tear”. The systems are not protected if they are damaged beyond our control (e.g. water damage, power surge, lost, broken etc.). We do offer a LifeStation Protection Plan which includes 2 complimentary replacements of help buttons and / or 1 replacement of a medical alert system annually.
Activity levels and phone compatibility are 2 of the many factors that come into play when deciding which medical alert system is best for you. When in doubt, our friendly medical alert protection consultants can walk you through various scenarios to determine which solution is best for you. You can find everything you need to know about medical alert systems here.
A medical alert system offers you and your loved ones peace of mind in the event of an emergency. With an easy press of the button, our specially trained LifeStation Care Specialists will immediately call for help. And with our Fall Detection feature, you get that extra peace of mind knowing help will be called, even without the press of a button.
It’s very simple! At the press of a button, and you will be immediately connected to one of our specially trained LifeStation Care Specialists who will contact the help you need. You’re in charge- you decide who want to us to call!
If we are unable to hear you for any reason, your protection is still our priority! A LifeStation Care Specialist will contact those you have pre-selected (local EMS, neighbors, relatives — whomever you choose).
Call our LifeStation Tech Support Team at 1-800-998-2400. Our specially trained Tech Support Representatives will be able to assist with installation, testing, and any other questions regarding your equipment. We are here to help!
Very simple. You can call our LifeStation Customer Service, and we are available any time to help protect your spouse as well!
Absolutely, we have translation services in Spanish! We also have translation services in many other languages to any loved ones’ needs.
Never! LifeStation does not charge for help button activations whether real or accidental. If an accidental press occurs, simply tell the dispatcher and your medical alert device will be reset.
Please Note: Municipalities hold different rules regarding false activations. LifeStation is not responsible for any fees from municipalities.
When you are ready to end your service with us, simply call LifeStation Customer Service Department and we are available any time to help you cancel your service and provide you with the return instructions.
All of our dispatch protocols are completely customizable. We can call emergency responders first or a list of family and friends. We understand that each family’s needs are different and work around your ever changing needs.
Here at LifeStation, our medical alert equipment is absolutely free, with no hidden charges or surprises! All you pay for is the monthly monitoring services, which never increase! Our rates fit most family’s budgets, starting at less than a dollar a day, while offering the most value!
Thankfully, the wearable medical alert market has come a long way since the days of big bulky buttons! At LifeStation, our wearable buttons are the most discreet in the industry, without compromising the high quality of service you would expect to receive.
It may be possible to claim this expense on your taxes. However, because tax laws change frequently, we recommend speaking with your tax professional to confirm what you’re qualified to claim.
No, you do not need the internet for medical alerts. Our medical alert systems operate off AT&T cell towers, which offer the most coverage in the nation. With our 30-day money back guarantee, there is no risk, so you can try out the service first, and see if it fits for you!
For the Mobile LTE medical alert device, the battery lasts up to 5 days on a full charge, lasting longer than any of our competitors!
With the in-home medical alert system, the long-life lithium battery will typically last up to 4 years with normal operation and doesn’t need to be charged.
No worries! In the event of a power outage, our medical alerts will continue to work anywhere from up to 32 hours up to 5 days.
Not at all! A landline phone is not required for your medical alarm device. With our wireless medical alert options, you can be protected – and there are NO additional cellular fees. It’s all covered in your LifeStation service plan.
Yes, our Mobile GPS senior fall alarm devices provide GPS so that we may locate you in the event of an emergency. In addition, if you are concerned about locating a loved one who has our service, we can help you locate them with our exclusive “Find My Loved One” service.
Yes! In fact, we encourage you to wear your medical alert in the bath and shower, as many accidents can occur in this area. All our medical alert systems are waterproof.
No worries. Many of our customers are hard of hearing, and still get the protection they need. In fact our service is built to provide medical alerts for hearing impaired Upon the press of a button, if you are unable to hear us for any reason, a LifeStation Care Specialist will contact those you have pre-selected (local EMS, neighbors, relatives – whomever you choose).
Absolutely not! You do not need Wi-Fi for a medical alert. All our systems work off either cell towers or a working landline.
Our medical alert systems operate off AT&T cell towers, which offer the most coverage in the nation With our 30-day money back guarantee, there is no risk, so you can try out the service first, and see if it fits for you! You don’t need AT&T, T-Mobile or Verizon for your medical alert to work since it’s built into our service.
Our Customer Care Specialists are available to walk you through the simple set up process. Just call and we’re happy to help!
Setting up our systems is very easy. It’s a matter of plug and play. And our Customer Service Specialists are also available to help you.
Because the set up is simple and easy, we do not offer installation services. You simply call our LifeStation Customer Service Department anytime and we will walk you through the easy and simple set up.
Just call our LifeStation Customer Service Department anytime and we can update your account information.
At LifeStation, there are no long-term contracts, unlike some of our competitors. If at any time, you’re unhappy with any of our medical alert systems, you may cancel at any time, with no cancellation fees.
You get to choose! We have our most flexible plan, where you will be billed monthly for your medical alert. And you also have the option to of paying quarterly or annually for the service. You decide what’s best for you.
We accept American Express, Visa, Mastercard and Discover. Debit cards with a Visa or Mastercard logo on them are also accepted.
LifeStation accepts major credit and debit cards- American Express, Visa, Mastercard and Discover – or you can choose to pay directly from your bank with EFT (Electronic Funds Transfer)
At LifeStation, we offer services designed to fit within any budget or lifestyle. The equipment is free, and the monitoring services start at less than $1.00 a day. And with our easy monthly payment plans, you get the flexibility you’ll love.
At LifeStation, we offer already discounted and very competitive rates with no obligation or hidden fees. Our low rates fit most family’s budgets, making LifeStation the affordable choice for the most value!
In general, standard Medicare will not cover the cost of any medical alert system. That’s why here at LifeStation, we have a variety of solutions that meet most family’s budgets.
At LifeStation medical alert, you do not have to worry because there are NO HIDDEN FEES. You choose the monthly package that fits best for you, and that’s it. No hidden installation charges. No extra equipment charges. No hassle. No surprises! Just love! And your low monthly fee stays locked in place for as long as you choose to have our service. And when you cancel your service, there are no cancellation fees either!
Yes! We offer a 30-day money back guarantee if you are not satisfied with our service for any reason.