Medical Alert FAQs

Medical Alert FAQs

If you can’t find the answer to your questions or would like additional information, call us toll free 24 hours a day, 7 days a week.

Phone (800) 554-4600

What if I’m not absolutely happy with my LifeStation senior alert system?

If you are not happy, we do not want you to keep it. That’s why we offer a 30 day money back guarantee for all medical alert systems. To cancel, you may contact customer service at any time for instructions on returning your LifeStation medical alert.

Do I need to sign a long-term contract?

No long term contracts are needed for LifeStation unlike some of its competitors. If you’re unhappy with any of our medical alert systems you may cancel at any time.

How often do I get billed for my medical alert?

Our billing cycles are designed to fit within any families budget including monthly, quarterly, and annual payment plans.

What medical alert equipment do I need?

Activity levels and phone compatibility are 2 of the many factors that come into play when deciding which medical alert system is best for you. When in doubt, our friendly medical alert protection consultants can walk you through various scenarios to determine which solution is best for you. Or you can take our fall risk survey here.

Can I take my medical alert system with me if I move?

Absolutely! LifeStation will monitor your medical alert in all 50 states and Puerto Rico. Simply call our customer service department at 800-998-2400 and give us your new address and phone number.

I want LifeStation for my mom and dad who live together - do I pay two monitoring fees?

You simply pay one monitoring fee plus an additional $3.99 per month for the extra help button.

How will emergency responders get into my home if I fall and can’t get up?

Should we have to contact medical personnel, we will also contact any friends / neighbors / family members on your contact list that have a key to meet the medical responders and open your door.

If you are concerned about your contact people not being there in time, we recommend ordering a LifeStation Lock Box. The LifeStation Care Specialist will provide the lock box key door combination to the responding medical personnel allowing them to gain access to your home without doing damage.

What is the average response time after I press my help button?

It takes about 20 seconds to hear the live voice of our certified dispatchers after your medical alert has been pressed. We encourage monthly tests so that you can see first hand how quickly we respond.

What repair/replacement service is provided with the my LifeStation medical alert? How often does the equipment need to be serviced?

LifeStation is responsible for replacement of all medical alert systems due to normal “wear and tear”. The systems are not protected if they are damaged beyond our control (e.g. water damage, power surge, lost, broken etc.). We do offer a LifeStation Protection Plan which includes 2 complimentary replacements of help buttons and / or 1 replacement of a medical alert system annually.

What medical alert system is best for me?

Activity levels and phone compatibility are 2 of the many factors that come into play when deciding which medical alert system is best for you. When in doubt, our friendly medical alert protection consultants can walk you through various scenarios to determine which solution is best for you. You can find everything you need to know about medical alert systems here.

What are medical alert systems?

A medical alert system offers you and your loved ones peace of mind in the event of an emergency.  With an easy press of the button, our specially trained LifeStation Care Specialists will immediately call for help.  And with our Fall Detection feature, you get that extra peace of mind knowing help will be called, even without the press of a button.

How does a medical alert work?

It’s very simple! At the press of a button, and you will be immediately connected to one of our specially trained LifeStation Care Specialists who will contact the help you need. You’re in charge- you decide who want to us to call!

What if I am unable to speak when I press the Help Button?

If we are unable to hear you for any reason, your protection is still our priority! A LifeStation Care Specialist will contact those you have pre-selected (local EMS, neighbors, relatives — whomever you choose).

How do I get technical support?

Call our LifeStation Tech Support Team at 1-800-998-2400. Our specially trained Tech Support Representatives will be able to assist with installation, testing, and any other questions regarding your equipment. We are here to help!

How do I add a spouse to my account?

Very simple. You can call our LifeStation Customer Service, and we are available any time to help protect your spouse as well!

My elderly mother only speaks Spanish, do you have Spanish speaking operators?

Absolutely, we have translation services in Spanish! We also have translation services in many other languages to any loved ones’ needs.

Is there a charge for accidentally pressing my medical alert button?

Never! LifeStation does not charge for help button activations whether real or accidental. If an accidental press occurs, simply tell the dispatcher and your medical alert device will be reset.

Please Note: Municipalities hold different rules regarding false activations. LifeStation is not responsible for any fees from municipalities.

How do I send my senior alert equipment back?

When you are ready to end your service with us, simply call LifeStation Customer Service Department and we are available any time to help you cancel your service and provide you with the return instructions.

Does the monitoring operator always call 911?

All of our dispatch protocols are completely customizable. We can call emergency responders first or a list of family and friends. We understand that each family’s needs are different and work around your ever changing needs.

Are there any free medical alert systems?

Here at LifeStation, our medical alert equipment is absolutely free, with no hidden charges or surprises! All you pay for is the monthly monitoring services, which never increase!  Our rates fit most family’s budgets, starting at less than a dollar a day, while offering the most value!

Do you have stylish medical alerts for seniors?

Thankfully, the wearable medical alert market has come a long way since the days of big bulky buttons! At LifeStation, our wearable buttons are the most discreet in the industry, without compromising the high quality of service you would expect to receive.

Are medical alerts tax deductible?

It may be possible to claim this expense on your taxes. However, because tax laws change frequently, we recommend speaking with your tax professional to confirm what you’re qualified to claim.

Do you need internet for medical alerts?

No, you do not need the internet for medical alerts. Our medical alert systems operate off AT&T cell towers, which offer the most coverage in the nation.  With our 30-day money back guarantee, there is no risk, so you can try out the service first, and see if it fits for you!

How long does the battery last?

What happens during a power outage if I lose power?

No worries! In the event of a power outage, our medical alerts will continue to work anywhere from up to 32 hours up to 5 days.

Do you need a landline?

Not at all! A landline phone is not required for your medical alarm device. With our wireless medical alert options, you can be protected – and there are NO additional cellular fees.  It’s all covered in your LifeStation service plan.

Do medical alarm have GPS?

Yes, our Mobile GPS senior fall alarm devices provide GPS so that we may locate you in the event of an emergency. In addition, if you are concerned about locating a loved one who has our service, we can help you locate them with our exclusive “Find My Loved One” service.

Can I wear my medical alert in the shower or bath?

Yes! In fact, we encourage you to wear your medical alert in the bath and shower, as many accidents can occur in this area. All our medical alert systems are waterproof.

How does the system work for old people who are hearing impaired?

No worries. Many of our customers are hard of hearing, and still get the protection they need. In fact our service is built to provide medical alerts for hearing impaired Upon the press of a button, if you are unable to hear us for any reason, a LifeStation Care Specialist will contact those you have pre-selected (local EMS, neighbors, relatives – whomever you choose).

Do you need Wi-Fi for a medical alert?

Absolutely not! You do not need Wi-Fi for a medical alert.  All our systems work off either cell towers or a working landline.

Do I need AT&T, T-Mobile or Verizon for my medical alert to work?

Our medical alert systems operate off AT&T cell towers, which offer the most coverage in the nation With our 30-day money back guarantee, there is no risk, so you can try out the service first, and see if it fits for you! You don’t need AT&T, T-Mobile or Verizon for your medical alert to work since it’s built into our service.

How do you set up a medical alert system?

Our systems are simple and easy to install yourself. As easy as plug and play, so there is no need to pay for an installer to come to your home. And our 24/7 customer service is available to walk you through the simple set up.

How easy is it to install a medical alert?

Setting up our systems is very easy. It’s a matter of plug and play.  And our Customer Service Specialists are always available to help you.

Do you have installation services?

Because the set up is simple and easy, we do not offer installation services. You simply call our LifeStation Customer Service Department anytime and we will walk you through the easy and simple set up.

How do I update account information?

Just call our LifeStation Customer Service Department anytime and we can update your account information.

How long is a medical alert monitoring contract?

At LifeStation, there are no long-term contracts, unlike some of our competitors. If at any time, you’re unhappy with any of our medical alert systems, you may cancel at any time, with no cancellation fees.

How often do I get billed for my medical alert?

You get to choose! We have our most flexible plan, where you will be billed monthly for your medical alert. And you also have the option to of paying quarterly or annually for the service.  You decide what’s best for you.

Does LifeStation accept credit cards?

We accept American Express, Visa, Mastercard and Discover.  Debit cards with a Visa or Mastercard logo on them are also accepted.

How do I pay for my medical alert?

LifeStation accepts major credit and debit cards- American Express, Visa, Mastercard and Discover – or you can choose to pay directly from your bank with EFT (Electronic Funds Transfer)

How much does a medical alert cost per month?

At LifeStation, we offer services designed to fit within any budget or lifestyle. The equipment is free, and the monitoring services start at less than $1.00 a day. And with our easy monthly payment plans, you get the flexibility you’ll love.

Do you offer discounts?

At LifeStation, we offer already discounted and very competitive rates with no obligation or hidden fees. Our low rates fit most family’s budgets, making LifeStation the affordable choice for the most value!

Does Medicare/Medicaid cover medical alerts?

In general, standard Medicare will not cover the cost of any medical alert system. That’s why here at LifeStation, we have a variety of solutions that meet most family’s budgets.

Are there any hidden fees?

At LifeStation medical alert, you do not have to worry because there are NO HIDDEN FEES. You choose the monthly package that fits best for you, and that’s it.  No hidden installation charges.  No extra equipment charges. No hassle.  No surprises! Just love!  And your low monthly fee stays locked in place for as long as you choose to have our service.  And when you cancel your service, there are no cancellation fees either!

Do you offer refunds?

Yes! We offer a 30-day money back guarantee if you are not satisfied with our service for any reason.

Order a Senior Medical Alert

Call (800) 554-4600

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