Yes. The Sidekick Home system operates on a nationwide cellular network, meaning it doesn’t rely on the facility’s Wi-Fi or landline. As long as there is cellular service, the device connects reliably from resident suites, dining areas, and even outdoor spaces, ensuring resident safety throughout the property.

Absolutely. LifeStation can work alongside or independently of traditional nurse call systems. Unlike wall-mounted cords, which require the resident to reach a fixed point, our wearable device allows help to be summoned from anywhere in the building. It’s an ideal upgrade or secondary layer of protection.

If a resident falls and is unable to press the medical alert button, the automatic fall detection feature can still activate an alert. The system uses built-in fall detection technology to sense sudden movement or impact, triggering an emergency call to our monitoring centers. A trained professional will respond immediately, even if the resident can’t speak.

Yes. While it’s not a replacement for caregivers, LifeStation adds a layer of monitoring services that connects users directly with a response center, helping reduce response delays and unnecessary room checks. Staff can focus on care, while emergency situations are triaged by professionals through our response system.

Yes. LifeStation’s emergency call systems meet the requirements of HUD and ADA-compliant properties. Our systems are already used in senior living communities nationwide and are often preferred when evaluating medical alert systems for modern compliance and reliability.

Yes. Each resident’s personal emergency response system can be programmed with emergency contacts, including family members, caregivers, or facility staff. When an alert is triggered, the monitoring center will follow the custom response plan, ensuring the right people are contacted in the right order.

False alarms are rare, thanks to advanced motion calibration, but they’re handled professionally. If the resident accidentally triggers an alert, they can simply speak to the monitoring center through two-way communication to confirm no action is needed. Our trained professionals are experienced in resolving these quickly and respectfully.

LifeStation’s Sidekick Home system includes a backup battery that lasts up to 32 hours in the event of a power outage, so monitoring continues even without AC power. The wearable help button battery lasts up to four years with normal use, eliminating the need for frequent charging or replacement.

Yes. The setup process is fast and simple, typically completed in minutes. The device is pre-programmed before shipping, and our U.S.-based support team is available to walk families or facility staff through activation, testing, and onboarding.

In some cases, yes. Many residents or their families use Medicare Advantage plans or work with an insurance provider to offset costs. LifeStation can provide documentation for reimbursement and offers monthly pricing with no long-term contracts, helping families save money while protecting their loved ones.