Today, more than 62 million people in the U.S. identify as Hispanic or Latino, and over 3 million Spanish-speaking adults aged 65+ have limited English proficiency. In critical moments, members may not understand their device or be able to communicate clearly with an operator. The result: delayed response, confusion, and reduced confidence in care.
Pearl™ and LifeStation’s end-to-end multilingual support help healthcare organizations ensure every member can communicate clearly and get help, especially in critical moments.
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LifeStation delivers language support across the entire member journey—from enrollment through emergency response—helping partners better serve diverse populations and improve outcomes.
At the center of this experience is Pearl, a medical alert system designed specifically for Spanish-speaking members.
A medical alert system designed for Spanish-speaking members—simple, intuitive, and built for real-world use.
Spanish-speaking representatives ensure members can enroll, ask questions, and receive help with confidence.
Multilingual materials and guidance improve setup, understanding, and long-term engagement.
Spanish voice prompts and audio guidance ensure members can use their device correctly—without confusion.
24/7 monitoring connects members with operators who can communicate clearly in Spanish—ensuring faster, more accurate response.
By removing language barriers, LifeStation helps organizations:
